FAQs

How are we going to communicate ?

Our most frequent form of communication will be through a project management tool called Asana. This is where all of our work, deadlines, and communication will be kept in order to avoid losing information in email threads. We will be explaining to you how to use this free tool, step by step, prior to the start of the project! Nevertheless, if you need to talk to us over the phone about a particular matter, you’ll always be welcome to do so.

Do I have to sign a contract?

Yes. For every project, a contract will be issued and work will not commence until the contract is signed and deposit paid.

When can you start my project?

Places in our schedule are booked on a strictly first-come basis (on payment of the deposit and signing of the contract) and can change weekly. We are usually booked out a month in advance. If you’re thinking of booking we recommend doing so as soon as possible to avoid any disappointment. Please contact us for our latest availability.

I have a tight deadline, can you fit me in?

Generally, we are booked up a month in advance.

However, a rush service may be available but this does depend on our schedule at the time of your enquiry. An upfront rush service fee is applicable.

How & when do I pay ?

All bookings are paid for via installments based on phases (everything will be explained in the proposal and statement of work).
Project fees under $300 require full payment upfront.
The final balance is due before any artwork is released to you.
Payment can be made online. Please note we no longer accept cheques.

How long does it take ?

We have a 3-week work process.

Week one is to develop your branding and/or website design.

Week two and three are dedicated to the website build.

We also include a buffer week as the design and revision process can sometimes take longer than a week.

It is important that you are available within the 3-week work process for quick feedback.

What platform will you use to create my website?

WordPress. Read more about it here: https://wordpress.org/

Is SEO included ?

Our skills are design & development, not SEO. That said we build websites to SEO best practices and Google guidelines. Your website will be optimized for search engines.

Getting on the first, second or third page of a Google search takes time and a good search optimisation (SEO) strategy.

Do you write the content for my website ?

No, this is something you can either write yourself or hire a Copywriter to do on your behalf.

Do you provide the images/videos?

No, you will need to source all of the site imagery and/or videos. This may involve an organized photoshoot or stock imagery, I can recommend photographers, videographers and stock image sources both free and paid.

Are WordPress updates & maintenance included?

All clients receive 2 weeks free maintenance and support. Following the free support period, we then offer monthly maintenance and support plans starting from $50.00

Do you set up domains & emails?

We can register your domains and emails during the hosting set-up for additional costs. We don’t offer support for setting up emails on your chosen email client (i.e. gmail/iPhone…).

Will it work on mobiles?

Yes, your website will have a responsive design, this means that the design will scale to look good on mobile devices and tablets and will work in exactly the same way as it does on a laptop or desktop.

How long does it take?

We have a 2-week work process where there is 1 week to develop the branding concept and your logo. We include a buffer week as the design and revision process can sometimes take longer to achieve the final logo.

Are changes to the brand concept & logo free?

After you’ve received your brand concept you’ll have the opportunity to make two lots of revisions. Revisions only include minor tweaks to your chosen design and not full redesigns or new concepts.

You can ask to see a combination of logo concepts.

Once you’ve received your draft brand style guide you’ll then have the chance to make a further two rounds of revisions.

Any further revisions are charged at $300.

Will I own my logo?

Full ownership of your logo will be transferred once the final payment has been made.

What file formats will I receive?

We create all logos in Adobe Illustrator.

Your logo will be sent to you in the following formats:

• EPS (Vector)
• JPEG for print
• PNG for web (transparent background)
• Monochrome versions if requested (black and white on transparent backgrounds)